Krystal — The Barcode Specialist
Krystal CRM

CRM Hub

Your team workspace for sales and operations — manage leads and pipeline, coordinate tasks and projects, send branded email, and stay on top of customer conversations.

  • Lead capture, assignment, and pipeline analytics
  • Tasks, projects, templates, and promotional campaigns
  • WhatsApp inbox, integrations, and secure role-based access

Krystal Scanning & Mobility Group Ltd

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Krystal
CRM Hub Admin Portal
Social media
Team access
Krystal Leads

Leads

Leads from all connected platforms and sources

Notifications

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    Filters

    Notice

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    Authenticator setup required

    Your administrator enabled authenticator app verification. Complete setup to finish securing your account.

    Total leads —
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    Your access —

    Lead registrations

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    Full name Email Phone Company Source Products interested Description Status Owner Email sent Created Updated Actions
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    Total tasks —
    Completed —
    In progress —
    Overdue —

    My performance

    Your weekly and monthly performance summary

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    Tasks

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    Filters
    0 selected
    Task Lead Project Category Trip ID Priority Due Scheduled Planned time Assignee Status Rating Manager comment Actions
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    New

    0

    In progress

    0

    Pending review

    0

    Completed

    0

    Weekly performance review

    Review task ratings and write weekly summaries for your team.

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    Monthly performance review

    Review task ratings and write monthly summaries for your team.

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    Task categories

    Define categories used when creating and filtering tasks. Lead follow-ups default to Sales.

    Name Description Tasks Order Status Actions
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    Bulk upload tasks

    Import many tasks from a CSV or Excel file. Each row becomes one task.

    Required columns: title, due_date (YYYY-MM-DD), and due_time (HH:MM, 24-hour). Optional: description, category (slug or name), assignee_email, assignee_team (use one, not both), priority (high, medium, low), planned_for_date, project_name.
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      Row Title Due date Due time Assignee Status

      Projects

      Deals and initiatives that group related tasks. Link a client (lead) when the project represents a specific opportunity.

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      Filters
      Project Client Owner Status Tasks Actions
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      Awaiting my action —
      My drafts —
      Finance queue —

      Request for Approval

      Submit and track budget, expense, and procurement approval requests.

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      Filters

      Categories

      0

      Group requests by type — fuel, travel, procurement, and more.

        Teams

        0

        Synced from the Teams tab — each team’s managers and members can participate in approvals.

          Manage teams, managers, and members under Teams in the sidebar.

          Approval workflows

          0

          Define approval chains, amount ranges, and which roles can use each workflow.

          Request # Title Requester Category Amount Priority Status Date Actions
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          Lead pipeline

          Filters
          Total leads —
          In pipeline —
          Closed won —
          Closed lost —

          Status distribution

          Pipeline stages

          No leads yet.

          Leads by status

          Sales pipeline

          Status breakdown

          Status Leads Share
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          Product interest

          Filters
          Unique products —
          Top product —

          Product distribution

          By product interest

          No product data yet.

          Leads by product

          Mentions per product

          Product breakdown

          Product Leads Share
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          Leads with multiple products are counted once per product.

          Approval requests (RFA)

          Filters
          Total requests — All matching filters
          Requested — Sum of amounts requested
          Approved — After final approver
          In progress — Awaiting approval
          Paid — — marked as paid
          Rejected — Declined requests

          Pipeline by status

          No requests in this period.

          Spend by category

          No category data yet.

          Top requesters

          By volume
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          Request register

          Click a row to open full request details, attachments, and approval history.

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          Request Requester Category Team Status Current approver Requested Approved Submitted Files
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          Status breakdown

          StatusRequestsShareRequestedApproved
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          By department / team

          DepartmentRequestsShareRequestedApproved
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          Team performance

          Team performance summary

          Current week
          Team memberCompletedAvg ratingManager comment
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          Profile

          Update how your name and photo appear in the admin app.

          Your profile photo
          U

          JPG, PNG, GIF, or WEBP. Maximum 5 MB.

          Password

          Change your password here, or request a reset link by email.

          Prefer to reset from your inbox? We can email you a secure link.

          Card details

          View public card ↗

          Update your digital business card. Anyone who scans your QR code will see these details.

          Social & profile links

          LinkedIn, Instagram, Facebook, website, WhatsApp, and more. Shown on your public card.

          Photo & QR code

          Profile photo Your eCard photo

          No photo uploaded yet.

          QR code

          Print or share this QR code. Scanning it opens your public card page.

          Your eCard QR code

          Lead sources

          API keys, public forms, and ingest documentation

          Name Type Status Leads Access Actions
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          Connect messaging channels to CRM. After connecting, use the Social media links in the sidebar to open each inbox and reply to customers.

          Inbound webhooks and outbound API connections for delivery and other services.

          Logitrace delivery

          Two-way trip sync with the rider delivery app. Configure inbound webhooks and outbound API.

          Loading Logitrace settings…

          Riders from Logitrace

          Select riders to track. Delivery tasks are only created for tracked riders.

          Track Rider Phone Status CRM user Last sync
          No riders synced yet.

          Integration API logs

          Inbound webhooks and outbound API calls — success, warnings, and errors.

          Time Provider Level Event Message Request
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          Published & draft forms

          Each published form gets a public URL. The default event form is served at your site root.

          Form Type Status Public URL Updated Actions
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          Edit form

          Build and arrange form fields.

          View live ↗

          Public page content

          Hero, dates, and images shown on the live form page at your public URL.

          Start date
          to
          End date
          Opens
          to
          Closes
          Hero banner Hero preview
          Page background Background preview

          Form fields

          Questions appear in order on the published form.

          0 fields

          No fields yet

          Click a field below to show add options, or add your first question.

          Solutions list

          • Loading solutions…

          Product catalog

          Manage product names, images, and catalog metadata.

          Product name Category Image Created at Updated at Created by Updated by Actions
          No products yet

          Account, internal, and the default lead follow-up used when a source has no custom template.

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          Edit template

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          Details

          Email identity

          From name, reply-to, and signature for this template. Leave blank to use site defaults.

          Comma-separated addresses for customer replies. These people are not CC'd on the original send — they only receive replies. Leave blank to use the site default.

          Select text and use the toolbar, or type **bold**, *italic*, __underline__, ^^large^^, ~~small~~. Shown above the signature image in outgoing emails.

          Signature image (logo)

          PNG, JPG, GIF, or WebP up to 2 MB. Shown below your signature text in outgoing emails.

          CC team members

          Search CRM users to CC when this promotional template is sent.

          0 selected

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          Attachments

          Files sent with every campaign using this template. Remove any you no longer need, then add new ones below (up to 5 files, 10 MB each).

            CC addresses

            Choose who receives a copy when this template is sent. Manage the address book on the Addresses tab.

            0 selected

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            Email content

            Placeholders

            Click a chip to insert, or type {{name}} directly.

            Visual mode shows text and pasted images like compose. Images from the HTML body (especially uploaded body-img URLs) appear here so you can select and delete them. Select text for the toolbar, or type **bold**, *italic*, __underline__. Paste a screenshot to upload and insert it inline. Use Source for raw plain text.

            Copy a promotional HTML email from your browser or design tool (like the Zebra flyer), then paste to keep images, colors, and layout.

            Visual mode shows the email body like compose. Paste images (Ctrl/Cmd+V), click an image to select it, then Backspace or Delete to remove it. Use Source for raw HTML.

            Subject: —

            Internal CC address book for template copies. For customer marketing contacts, use Customer addresses in the sidebar.

            All addresses

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            Email Name Status Actions
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            Choose which internal emails you receive. Managers and admins can get assignment and closed-lead ticket emails.

            Lead emails

            Task emails

            In-app sounds

            Play a short sound in this browser when a new lead arrives or a WhatsApp message is received while you are signed in.

            Customer addresses

            Marketing contact list for promotional emails and campaigns.

            Name Email Company Category Phone Status Actions
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            Customer categories

            Define segments for your address book and promotional email targeting (e.g. flower farms, warehouse operators).

            Name Slug Description Customers Order Status Actions
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            Add customer

            Name and email are required for each customer.

            Bulk upload customers

            Download the sample CSV, fill in your customers, then upload. Required columns: full_name and email. Optional: company_name, customer_category (flower, warehouse, logistics), phone, notes.

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              Row Name Email Company Category Status

              Promotional emails

              Send branded campaigns to your customer address book — filter by category, pick individuals, or upload a CSV.

              — Active customers
              — Templates ready
              — Campaigns sent
              1

              Email template

              Choose an active promotional template from Email Templates.

              No promotional templates yet

              Create one under Email Templates → New promotional template, then save it as Active.

              2

              Audience

              Who should receive this campaign?

              Recipient mode

              Select customers

              0 selected

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              Filter by customer category

              Optional — leave unchecked to include every category. Address book sends only.

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              Campaigns send in the background. You can continue working while delivery completes.

              Send history

              Recent promotional campaigns and delivery status.

              Campaign Recipients Status Sent
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              No campaigns yet

              Your sent promotional emails will appear here.

              User activity

              Filters
              Events in view —
              Unique users —
              Sign-ins —

              Activity log

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              When User Event Module Target IP
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              All users

              View accounts, roles, teams, and sign-in status. Use actions to edit, reset passwords, or manage MFA.

              Email Name Title Role Team Status 2FA Last login Actions
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              Create user

              Username is the user's email. Welcome email includes a view-once link to credentials; the user must set a new password on first sign-in.

              All teams

              View teams, member counts, and managers. Open a team to edit roster or settings.

              Name Members Managers Status Actions
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              Create team

              Group users under a team and assign managers who can see and manage all leads owned by team members.

              Team roster

              Add people to the team, then choose who manages it. Managers see all leads owned by team members.

              All roles

              View access profiles, descriptions, and status. Use actions to view, edit, or deactivate roles.

              Role Description Access Type Status Actions
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              Create role

              Define a custom access profile. Pick which menus appear and what actions are allowed.

              0 permissions selected

              Permission matrix

              Toggle access by module. Use presets or fine-tune individual actions.

              Loading permission options…

              Select at least one permission to create this role.

              Reporting Structure

              Visualize and manage your organization's reporting hierarchy.

              Presentation mode Esc to exit · chart fills the screen
              0 pending change(s)

              Employee

              New request form

              Set up the basics before building your fields.

              Add lead source

              Connect a new platform that sends leads to this system

              Source details

              Authentication

              Options

              Integration docs

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              Lead source access

              Choose which teams and users can view leads from this source

              Users need the View leads permission. Without View all lead sources, they only see leads from sources assigned to them or their team.

              Teams

              Individual users

              New API key

              Copy this key now — it will not be shown again. The previous key no longer works.

              
                      

              Use it as Authorization: Bearer YOUR_API_KEY on POST /leads.

              Add product

              JPG images only, max 5 MB. Upload a file or paste a public image URL.

              Product details

              Name
              —
              Category
              —
              Created at
              —
              Updated at
              —
              Created by
              —
              Updated by
              —

              Bulk upload products

              Upload up to 50 products from Excel or WooCommerce CSV. Image URLs are copied to this server during import (recommended).

              Download Excel template — columns: product_name / name, category (optional), image_filename / images. WooCommerce exports (Name, Images) work as-is.

              Product images (JPG) 0 / 10

              Optional when your spreadsheet uses image URLs. For local filenames, click a slot to add a JPG or drop files on the grid. Filenames must match the image_filename column.

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                Row Product name Category Image Status

                How solutions are used

                Included in lead follow-up emails

                These items populate {{solutions_list}} and {{solutions_html}} in your email templates. Only active solutions are included when emails are sent.

                When a lead receives a follow-up email, the active solutions above are inserted automatically into templates that include:

                • {{solutions_list}} — plain text list
                • {{solutions_html}} — HTML bullet list

                Edit your email wording in Email Templates. Manage the solution items on the Solutions page.

                Two-step verification

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                Choose which verification methods this user can use at sign-in. Disabling a method removes it immediately.

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                Set up authenticator app

                Scan the QR code, then enter a code from your app.

                Authenticator QR code

                Edit address

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                Add category

                Categories group customers for filters and promotional email targeting.

                Edit customer

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                Edit user

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                Individual lead sources

                Grants access to leads from these sources in addition to any assigned to the user's team. Users without View all lead sources only see leads from assigned sources.

                Edit team

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                Team roster

                Managers are highlighted separately. Other access still follows each person's role permissions.

                Lead source access

                Team members without View all lead sources can only see leads from sources assigned here (plus any individual grants on their user profile).

                Update lead status

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                Update linked tasks?

                This lead has open tasks. Apply a new status to selected tasks.

                Close linked lead?

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                New project

                A project groups related tasks under one deal or initiative.

                New task

                Create a task for yourself or a team member.

                Essentials

                Configure pickup and delivery stops. Assign a tracked rider to push to Logitrace.

                Collaborators can view this task and add comments. The assignee remains accountable.

                    Rate each person on this task after it is pending review or completed.

                    Assign lead

                    Confirm the new owner and optional follow-up task.

                    Add category

                    Categories group tasks in filters and reports.

                    Add contributor

                    Collaborators can view this lead and linked tasks. The owner stays accountable.

                    Add collaborator

                    Search any teammate to share this task with.

                    Hand off to team

                    The lead owner stays accountable. A team-queue task is created for managers to assign.

                    Lead history

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                    Contributors

                    0
                    • No contributors yet.

                    Delivery (Logitrace)

                    Linked tasks

                    0
                    • No tasks linked yet.

                    Lifecycle

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                      Please wait…

                      Rate task

                      Rate each person on this completed task.

                      Choose a star rating and optional feedback, then save.

                      Loading reviews…

                      Task comments

                      Loading comments…

                      New approval request

                      Request details
                      Amount & payment

                      Amounts are entered VAT inclusive.

                      Justification
                      Payment details
                      Quotations & documents

                      Optional. Attach quotes, invoices, or supporting files for approvers to review (PDF, images, Word, Excel). Up to 10 files total per request, 10 MB each.

                      Supporting files 0 of 10

                        or drag and drop files here

                        Optional · PDF, images, Word, Excel · 10 MB each

                        Receipts

                        Upload receipt images for application reimbursement. Required before submit.

                        Receipt images 0 of 10

                          or drag and drop files here

                          Up to 10 files, 10 MB each

                          Request details

                          Receipts

                            or drag and drop files here

                            Required to mark the request complete

                            Resubmit for approval

                            Attach any missing documents (receipts, quotes, or supporting files), then resubmit. Your request will return to the approver who returned it.

                            Additional documents 0 files queued

                              or drag and drop files here

                              Optional · uploaded when you resubmit · 10 MB each

                              Your decision

                              Comments are required. Optionally adjust the approved amount before you approve.

                              Change approver

                              Reassign who must act on the current approval step. The request stays pending.

                              Proof of payment (POP)

                              Optional M-Pesa or bank confirmation for finance records.

                              Mark this approved request as paid, then add proof of payment below.

                              Payment message

                              
                                      
                              POP attachments 0 files

                                or drag and drop POP files here

                                Attachment preview

                                This file type cannot be previewed in the browser.

                                Take a photo

                                Starting camera…

                                Workflow

                                Workflow details
                                Available to roles

                                Leave all unchecked to allow every role. Otherwise only selected roles can pick this workflow.

                                Visibility

                                Control who can see this flow when creating a request. Managers means people listed as managers on Edit team (not the app role named manager). Combinations are allowed.

                                Applicable teams
                                Approval steps *

                                Steps run in order — each step is assigned to a system role. The first active user with that role approves.

                                Add position

                                Assign an employee to a department and reporting line.